Hours and Contact Info Travis March 14, 2023 20:39 Updated U.S. Support Line 844-679-5350 HoursMonday – Friday 9am to 5pm EST Related articles VSX-834 - Firmware Updates VSX-LX305 - Troubleshooting: Audio VSX-LX305 - HDMI Specifications HTP-072 - Speakers stop producing sound suddenly Can I Bi-amp my center channel? Comments 9 comments Sort by Date Votes Gregory Battaglia June 24, 2023 15:10 The Pioneer A/V Products website should have a dedicated consumer feedback page where potential customers can express their requests for new products. And their comments need to reach Pioneer's marketing staff so they know what consumers are thinking and respond to them accordingly. Thank you. 1 Jennifer Sosinski June 26, 2023 18:08 Hello Gregory, Thank you for your feedback regarding our website. We will work on a section for the site to have the customers provide suggestions on improving our products. Thank you,Jennifer 0 Amy Pierczynski August 23, 2023 23:50 Edited My pioneer Avh w4500nex is stuck in boot loop, can this be repaired and if so, how do I go about getting it fixed. Thanks,Amy 0 Gregory Battaglia August 24, 2023 06:56 I love my Pioneer Elite LX500 BD player-excellent picture AND sound quality. Plus FULLY functijonal zoom control that NONE of today's BD players have. But a sucessor to the LX500 is long overdue. Please be sure to retain the same excellent zoom control features on the remote. But this time please add a volume/mute button to control the player's analog audio stereo output level. And please make it happen this year! Thank you. 0 Jennifer Sosinski August 24, 2023 12:31 Hello AmyUnfortunately, you have contacted the Pioneer Home USA. By looks of your product inquiry, I'm going to have to refer you to Pioneer Electronics for assistance. For Pioneer Parts, TV, Cycle Sports, Car Audio, and Marine products, please visit www.pioneerelectronics.com/PUSA/ or call 800-421-1404 for Car, Marine and Computer Products or call 800-421-1624 Cycle Service and Support.Have a great day!Jennifer 0 P. Davis August 27, 2023 20:04 I have a PIONEER “Elite” A -20 amplifier for past 15 years and basically use for my 5 disc CD player along with a set of bookshelf, Definitive Studio speakers…I would like to buy a subwoofer for my amplifier. A kid at Best Buy has told me to look at the back of the amplifer to see if it even supports a subwoofer (?!) by LOOKING to see a port that is labeled “sub”. I did so and see NOTHING to that word. DOES this mean my amplifier needs to be upgraded TO utilize a subwoofer? Very confused here. 0 Jennifer Sosinski August 28, 2023 14:01 Edited Hello P.Davis,The A-20 doesn't support a powered subwoofer which would require the subwoofer pre out RCA port on the amp. So if you are wanting to use a sub, you would have to get a passive subwoofer that would have speaker terminals ins/outs for speakers and amp. You would connect the subwoofer to the speaker terminals on the receiver and then the speakers would connect to the subwoofer directly. You would have to look up specs of the receiver to pick the proper passive subwoofer. Thank you,Jennifer 0 Brian Jordan September 01, 2023 17:25 I want to send my VSX 80 and my VSX 90 in for service. How do I find service I’ve called I’ve emailed still find no way to get to a service provider. Please help. 0 Jennifer Sosinski September 01, 2023 17:54 Hello Brian,Here is the link https://pioneerhomeusa.com/service-centers to our site where are service center locations are. These models are a little older so parts may not be available so I would advise communicating with the service centers first before taking in the unit so that they can provide you information on parts availability and parts/labor pricing. Thank you,Jennifer 0 Please sign in to leave a comment.